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How do I get technical support for my HQ machine?



  • jkelley206

    What if you don't live near a dealership?

    I purchased an older machine and need help with a part and the use of it.

  • Laura Nunn

    It was my retailer that gave me the phone number to call your tech support to ask a question about importing a quilt design because he doesn't know how to do it.

  • Pepa Volpe

    My machine insists on air stitching. How do I get it to stitch

  • Tammye Trevino

    Prostitcher is engaged but machine is not actually stitching. It’s not in simulation.  It is on “quilt” and “stitch”. I’ve rebooted several times.  I have disconnected everything and reconnecting. Machine works without PS.  I’ve tried everything you normally suggest. I’m trying to finish a Christmas gift and my retailer is no longer doing service calls until the new year!


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