ashtonK

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Activity overview

Latest activity by ashtonK
  • ashtonK commented,

    I would recommend contacting the retailer you purchased your machine through. They should be able to help you resolve the issue. If you are still having problems or they are not able to help you, y...

  • ashtonK commented,

    Official comment

    Dear Christine,  Setting your tension begins with setting your bobbin tension first and then set your top tension. Here is a great video that walks you through that process: https://www.youtube.com...

  • ashtonK commented,

    Official comment

    Elizabeth-  Thanks for your question. You can put a washer on after the foot but before the screw goes in. The most important thing to remember is to not overtighten the screw. 

  • ashtonK commented,

    Official comment

    Laura, Thanks for your thoughtful post here. I spoke with our Director of Quality Assurance and this is what he had to say:  Most UPS devices work fine for our machines as long as they are rated to...

  • ashtonK commented,

    Official comment

    Not at this time, but stay tuned! We have something exciting in the works for Moxie owners that will be coming out later this year. 

  • ashtonK commented,

    Official comment

    Please contact our technical solutions department for help with resolving this issue: 877-697-8458, Monday through Friday, 8-5 mountain time. 

  • ashtonK commented,

    Official comment

    You can have as little or as much tension on the thread as needed. The numbers just give you an estimate of where to start with that particular thread. Don't be afraid to take it down to 10 or even...

  • ashtonK commented,

    Official comment

    Yes, there are casters available for the HQ Loft frame. You can purchase them through your local Handi Quilter retailer or at https://handiquilter.com/product/hq-mini-casters/ 

  • ashtonK commented,

    Official comment

    The HQ Fusion uses the 134 needle system. We recommend that you purchase needles from a local Handi Quilter retailer or on handiquilter.com. Your needle size is determined by your thread type. Here...

  • ashtonK commented,

    Here is the link to the Getting Started video for the Avante: https://www.youtube.com/watch?v=xDpQMYdzftI&list=PL9AWSLDAL8syjGl-w1XLGTwHujqHTcTPv  This is a great place to start to understand how t...