I am a new Moxie owner. Have had a problem from day one with getting the lightning bolt A code 21. I waited over 3 weeks for the dealer to come look at it, to no avail. A week or so later, the dealer sent their quilting person out. She confirmed that my quilt sandwich was nothing unusual, and she got the codes, too. The codes were accompanied by the needle being stuck, unable to clear without turning the machine off, manually turning the handwheel, and starting again. She replaced my machine. The second machine does the same thing, although not quite as often, and can usually be cleared at the controls without turning it off.
Since, I have learned from other Moxie owners that this is a common problem. One owner says she "hammers" all of her seam junctions with a mallet before attempting to quilt. That helps, she said, but doesn't totally eliminate the problem. Another said a software update helped a lot. I just updated my software, as it was not the latest, and will see what happens. I am not happy to have purchased a brand new machine 7 weeks ago, but have had continuous problems--especially since I now know this is a problem that Handi Quilter must be aware of.
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