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  • Kimberly Sandberg

    Dear Ocimama, 

    I am sorry to hear that you are having this issue. Please give your local retailer a call or you can call Technical Solutions at 877-697-8458, Monday through Friday, 8-5 mountain time. 

    Best Regards, 

    Kim Sandberg

    Studio Educator

  • Joanna Hansen

    Having a similar problem: skipped stitches when going back, away from the belly bar.  Ok stitches left, right, or towards the belly bar.  Changed needle position (5:30 to 6:30), new needle, checked that needle scarf is towards the back,  new bobbin, checked bobbin tension(bottom-line), re-threaded top thread (Premosoft, a cone I've used before),  changed top tension.

    Changed to Omni top thread... it seems to stitch ok now, going to the back......

    Any hints?  (yeah I know, use the Omni thread, but I don't want to toss the Premo-soft).

    Love your videos!

    Thanks, Jo


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