Pro Stitcher Premium on Acer Switch 3
When trying to set an area my machine will only move from top to bottom-vertical. It won't move horizontally; left to right. I've tried it on both multi-point and 2-corner. I've checked the horizontal and vertical channel locks and they are off. we've shut down and rebooted multiple times. we've engaged and disengaged the motors. No luck. Any suggestions welcome.
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Ruth,
It sounds like one of your encoders if having issues. Please contact your local retailer or HQ technical support at 1-877-697-8458.
Best regards,
Kristina Whitney
Handi Quilter Studio Educator
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