X rack and Amara not plum

Kelly Moore

• June 07, 2020 20:51

Hello, I just purchase Pro Stitcher for my Amara.  I have installed it and my Amara does not sit level on the x rack - it rocks side ways.  When I put my Amara on the regular x rack it sits properly.  Is there any way to adjust the pro stitcher x rack so the machine sits plum?

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  Kashton

  • June 08, 2020 15:16

  Did you install this yourself or did a technician install Pro Stitcher for you?   I would recommend having a technician level it for you

  Kelly Ashton

  Studio Educator

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  Kelly Moore

  • June 08, 2020 15:45

  Hello - I installed it myself as per the instructions.  Due to COVID, there are no available technicians in my area and it is not know when they will be able to resume their services.

  Based on this, is there any guidance or instruction you can provide to level this?

  Thank you

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  whitneyk

  Handi Quilter

  • June 22, 2020 19:17

  

  Kelly,

  You will probably get the best assistance if you contact your local retailer that you purchased it from or contact technical solutions at 1-877-697-8458.

  Best regards,

  Kristina Whitney

  Handi Quilter Studio Educator

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