Motors Locking

Marissa Carrella

• September 09, 2019 14:43

I am using ProStitcher and my motor keep locking up.  I have been changing my Torque it allows me to stitch a section and then it relocks my motors and I loose my place.  Any suggestions?  I can't decided if it is software or my Infinity.  I am still new at this but have had my machine about a year.  Thank you

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  Kimberly Sandberg

  • September 11, 2019 16:17

  Dear Marissa, 

  I am sorry to hear that you are having this issue.  I would recommend that you update to the latest version of Pro-Stitcher.  One of the new features is that your motors are no longer locked when you finish quilting a design.  Please visit https://hqprostitcher.com/software-update/#downloads and the click on the Premium-Beta tab and download the 506 version to a USB and run the update on your Pro-Stitcher tablet.  

  Best Regards, 

  Kim Sandberg

  Handi Quilter Studio Educator

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  Marissa Carrella

  • September 18, 2019 13:18

  Thank you for the advice.  It is locking in the middle of stitching a pattern.  I am on the latest version.  I can't decide if it is a machine problem or a me problem.  Not sure who to speak with.

   

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  Dawn Kahler

  • January 21, 2020 12:32

  I have a Forte which does the same thing. Sometimes I can quilt for hours without any issue and then in the middle of a row the machine starts shaking and then looks the motors. I checked if there is anything in the way but nothing I also have plenty of space so the machine is not hitting the take-up pole or the front poles.    

  Did you find a solution?

   

   

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