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How to sync the movement of the machine with the crosshairs

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1 comment

  • Kimberly Sandberg

    Dear Mommygquilts, 

    I am sorry to hear that you are having this issue.  Here are a few things you can try to resolve it: 

    - What color are your crosshairs?  If they are green, you are in simulation mode and they will not move with the machine.  To turn your machine back to stitch mode, go to your Settings tab, choose Advanced from the Ribbon, then General from the drop down menu.  In the Sidebar on the right side of the screen, make sure the Simulation On/Off button is tan, then reboot your machine.  It will start in stitch mode.  

    - Check that your encoder cables are all securely snapped in.  If they have vibrated loose, your machine will not get any signals from the carriage that they are moving, and your crosshairs will not move.  

    If neither one of these fix your problem, please contact your local retailer or give our Technical Solutions department a call at 877-697-8458, Monday through Friday, 8-5 MDT. 

    Best Regards, 

    Kim Sandberg

    Handi Quilter Studio Educator

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