On our last quilting weekend we ran into an issue with the motors stopping a few seconds into quilting the design. We used it a few weekends back with no issues at all. What happens is we'll get everything lined up and start the design, it will stitch for a couple of seconds and then stop, giving a motor error. Up to the point where it stops everything seems normal. The design on the screen turns yellow for what it has stitched and what it does stitch is right. Incidentally it was always the same design (https://www.intelligentquilting.com/Strawberry-Patch-p/lq-strawberrypatch.htm) we did not try another design. We've checked out the bobbin area for any thread issues and re-threaded after reading that as a possible solution on other forum posts regarding motor issues. We've also confirmed that there's nothing impeding the motion of the carriage in both the front to back and sideways movements. The motors track just fine when they're not stitching a design too. By that I mean I can use them for horizontal and vertical rules, measurement, "Follow" tracks along, etc. I have confirmed that I'm running the latest versions of Pro-Stitcher Premium (19.04.0501) and Infinity software (2.94). We were using (2.92) when we started and checked to see if an update was available hoping it might address the issue, but it didn't. Please advise.
Tim & Wendy
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