Motor error and needle not stitching

dduran

• December 28, 2018 19:33

When I am using prostitcher my design begins to stitch and then suddenly the needle will no longer go up and down but the arm will continue to move. Sometimes the needle stops in the down position and gets stuck in the quilt and the arm continues to move and then the prostitcher says motor error. This is a brand new forte machine so the pro stitcher software is up to date. I then have to close out the computer in order to get the needle back up

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  marcyhellman7

  • February 10, 2019 15:56

  I have a similar issue with my Avante.  I can tell when it will happen because it makes a different sound and speeds up. I press pause and I cannot get it to stitch after that. It air stitches and the only way I can keep going is to turn off the machine and pull out the plug in back then restart the machine. At least this way I don't have to restart the software.  Yesterday it took me seven hours to finish a quilt that should have taken less than three hours.  I am very frustrated. I don't use free motion so I don't know if it will do it without the software.

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  Anne Arrowood

  • April 05, 2019 17:50

  Was there ever a response to this issue from support? I am having the same experience. 

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  Elsie Saar

  • April 24, 2019 02:34

  My Avante is having the same issue.  It had this issue in the summer of 2017.  I had to send the whole thing to Utah where they replaced the C pod and all was fine.  I have quilted several quilts since then and wanted to quilt tonight.  It only air stitches.  I updated the Pro Stitcher with the new update dated 4/17 and it did not help.  So I clicked on the Opti-Stitch to see if it would help and now the Pro Stitcher moves at a snail's pace.  I unclicked that but it did not return to normal moving speed.  I tested all the connections.  The Avante operates in manual mode but not in Pro Stitcher mode.  I have three quilts waiting to be quilted, I need helpI  I hope that I do not have to send it back to Utah after such a short time!

   

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  PatsyMoody

  • December 13, 2020 05:40

  I have an HQ 16 and I keep getting a motor notification error for the Prostitcher. I have checked all of the connections and my Pro Stitcher will not engage. I also noticed that the needle goes in the down position on its own.

  I have two new encoders and it still wont engage.

  Please help

  Thank you

   

   

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  Laura McHugh

  • December 18, 2020 08:33

  Just got ProStitcher for my HQ Simply Sixteen. I installed it all myself, carefully. Was so excited to start it up, but then the software couldn't find the motors. So bummed. Hoping HQ can help me troubleshoot via phone tomorrow.

   

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  Dave Macke

  • December 25, 2020 00:52
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  I have Pro Stitcher on my Avante HQ. I have the same problem as some of the above where after I pause the program, it will not stitch again unless I shut it down and restart. I would think that after 2 years they would have figured this out.

   

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  SandyMorton

  • November 14, 2022 00:25

  I have an Avante and added a prostitcher.  I am having the same issue and it is 2022!

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