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The tension knob does not tighten or loosen no matter what you do. The tension does not seem to work and sewing loose on top and looping on bottom??


1 comment

  • Cheryl Duncan


    I am sorry that you are having problems with your tension assembly.  If your tension assembly doesn't turn at all please contact your local retailer and speak with them about this problem.  

    If you just aren't seeing any change with your tension as you turn the knob make sure your thread is really flossed in between the two disks.  Loosen your tension assembly until  both disks are really loose.  Now turn the knob 4-5 full revolutions and floss the thread between the disks.  Now you can start fine tuning your tension.

    If you need further assistance please call our Education department at 1-877-697-8458, M-F, 8-5 MST.


    Best regards,


    Cheryl Duncan

    Handi Quilter Studio Educator


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