needle position with prostitcher

glcquilter

• November 30, 2018 17:27

My needle does not always come to the top position when it takes the starting and ending micro stitches.  Once when it took the auto pull up stitch and moved over, the needle was still down in the quilt.  Does not seem to have an issue when stitching the design and does not seem to have an issue when I am manually doing needle up and needle down on the handlebar buttons.  What should I be checking?

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  Cheryl Duncan

  • December 03, 2018 19:05

  Glcquilter,

  I am sorry that you are having issues with your needle.  Please contact your local retailer and let them know what is happening.  If they are unable to help you please call our Technical Solutions team at 1-877-697-8458, M-F, 8-5 MST.  They will be able to help you.

   

  Best regards,

   

  Cheryl Duncan

  Handi Quilter Studio Educator

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