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Prostitcher tablet stops working

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3 comments

  • Cheryl Duncan

    Sandra,

    I am sorry that you are having problems with your Pro-Stitcher.  Please contact our Technical Solutions team at 1-877-697-8458, M-F,8-5 MST.  They will by the best ones to help you with this issue.

     

    Best regards,

    Cheryl Duncan

    Handi Quilter Studio Educator

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  • dmconway

    Sandra, I am having the same issue. Did you receive a resolution? I've just left a message with Technical Support. Hoping I get a call back today as I'm off work and have just had the opportunity to place the call.

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  • Sandra Downes

    I did not get any answer from Tech support in USA.  I live in Australia and went back to the place I bought my machine,  They contacted support in Australia - 3000kms away :)  They sent me a replacement tablet and cables.  The new tablet did not fix  the problem but the new cable did.  The new one has a different 'connection' - the bit that plugs into the tablet from my original cable.  Since I got the new cable I have not had any problems.  Hope this helps.

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