Stitch regulation problems can be caused by a number of things symptoms of a stitch regulation problem include:
Symptoms
- Irregular stitch length
- Long Stitches
- Needle hesitation
- Needle staying in quilt
- Tearing Quilt
Troubleshooting and Diagnosis
Troubleshooting a regulation problem is always simplified by identifying which component of the regulation problem is the root cause. To do this, isolate each individual encoder:
A. Ensure that the machine is in REGULATED PRECISION stitch mode
B. Isolate the MACHINE encoder (often called the Y-Axis encoder) by trying to stitch a straight line front to back and back to front.
C. Isolate the carriage encoder (often called the X-axis encoder) by trying to stitch a straight line from left to right and right to left.
D. If the machine is hesitating or otherwise functioning poorly in a given direction, a visual inspection is needed of the offending encoder.
For the encoders to work, they need to be:
A. Plugged into the machine via the encoder cable which is a grey ribbon for legacy machines, and a black cable similar to a headphone cable on Gen. 3 machines.
B. The silver wheel on the encoder must have the rubber O-ring on it.
C. The encoder must have downward spring tension in order to press the wheel against the track.
D. The wheel on the encoder must roll 100% of the time when the machine is moving in the direction that the encoder controls.
E. The encoder cable must be checked for damage, and connections.
Tip: The routing of the cable causing it to get hung up on tracks or other cables and creating regulation problems is a common problem to be aware of.
Comments
1 comment
My machine is experiencing long stitches on the x-axis encoder. My x axis encoder had to be replaced the week after I received my new pro-Stitcher Amara as it was not working. September 2022. It has worked pretty good for the last few months. Now I am getting long stitches again. I can’t get anything quilted. It takes forever to tear out the stitches out and start over. The design Of the machine with all the cords on the back of the machine all coming together and banging up against each other is really ridiculous. I don’t understand why your engineering department hasn’t come up with a better solution. Are you working on this problem? I would like to understand better why such an expensive machine has such a failure with cord logistics. Do you have any temporary fixes until these machines can get some kind of new design? Your trouble shooting page only helps identify the problem…it doesn't give suggestions for correction. It is not my store technicians’ fault if your product is defective. I should not have to be replacing encoder parts all the time either. I just really want to know if others are having these same issues and if there is something being done to correct the problem.
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